Returns & Exchanges

Our Commitment to Quality

At Scentex, every fragrance is meticulously crafted and hand-packaged with the utmost care. We stand by the quality of our perfumes and want you to be completely satisfied with your olfactory experience. However, due to the nature of our products and hygiene regulations, we follow a strict return policy.

7-Day Return Policy

We accept returns within 7 days of the delivery date, provided that the product meets the following conditions:

• The fragrance must be completely unused and un-sprayed.
• The original packaging, including the cellophane seal (if applicable) and ribbons, must be perfectly intact.
• The product must not show any signs of damage or wear.

Note: Once a fragrance has been sprayed or the seal has been broken, we cannot accept it for a return or exchange under any circumstances.

Damaged or Incorrect Items

If you receive a damaged product or an incorrect order, please contact our concierge team within 24 hours of delivery. We will arrange a replacement or a full refund swiftly. Please ensure you take photographs of the damaged item and packaging for verification.

How to Initiate a Return

To start a return or exchange, please reach out to our dedicated support team via WhatsApp at +92 308 3503743 or email us at scentex.pk@gmail.com with your order reference number and reason for return.

Once approved, you will be guided on how to safely courier the item back to our facility in Hyderabad. The customer is responsible for return shipping costs unless the item was received damaged or incorrect.

Refund Process

Upon receiving and inspecting your return, we will process your refund within 3-5 business days. Refunds will be issued via Bank Transfer or Easypaisa directly to your provided account details. Cash on Delivery fees (if applicable) are non-refundable.